Frequently Asked Questions
Everything you need to know about buying and selling motels on WeLoveMotels.
Booking
4 questionsHow do I book a motel on WeLoveMotels?
Browse our listings, select a property, choose your check-in and check-out dates, then click **Book Now**. You'll receive an instant confirmation email once your payment is processed.
Can I modify my booking after I've confirmed?
Yes. Log in to your account, go to **My Bookings**, and select the reservation you'd like to change. Date changes are subject to property availability and the property's modification policy.
What is the cancellation policy?
Cancellation policies vary by property. Each listing displays its policy before you confirm your booking — look for the **Cancellation Policy** section on the property page. Most properties offer free cancellation up to 48 hours before check-in.
What are the standard check-in and check-out times?
Standard check-in is from **3:00 PM** and check-out is by **11:00 AM**. Individual properties may have different times — always check the listing details or contact the property directly to arrange early/late check-in.
Support
2 questionsHow do I contact WeLoveMotels support?
You can reach our support team via the **Contact Us** page or by emailing [email protected]. We aim to respond within 24 hours. For urgent matters related to an active stay, use the live chat option in the app.
How do I report an issue with a property?
If you experience a problem during your stay, first contact the property directly. If the issue isn't resolved, open a support ticket through **My Bookings → Report Issue** and our team will step in to help.
Listings
3 questionsHow do I list my motel or property on WeLoveMotels?
Create a host account at welovemotels.com, then click **List a Property**. Fill in your property details, upload photos, set your pricing and availability, and submit for review. Most listings go live within 24 hours.
Can I edit my listing after it goes live?
Yes. Log in to your host dashboard, select your property, and click **Edit Listing**. Changes to pricing and availability take effect immediately; changes to photos or descriptions may be reviewed before publishing.
Is it free to list my property?
Listing your property is free. WeLoveMotels charges a small service fee on each confirmed booking. Full fee details are provided when you create your host account.
Account
2 questionsHow do I reset my password?
On the login page, click **Forgot password?**, enter your email address, and we'll send you a reset link. The link expires after 24 hours — if it expires, simply request a new one.
Can I change the email address on my account?
Yes. Go to **Account Settings → Personal Info** and update your email address. You'll receive a verification email to the new address before the change takes effect.
Payments
3 questionsWhat payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. Payment is processed securely at the time of booking.
When will I be charged for my booking?
Your card is charged in full at the time of booking confirmation. For longer stays (7+ nights), some properties may offer split payments — this will be noted on the listing page.
How long does a refund take?
Approved refunds are processed within **5–10 business days** depending on your bank or card provider. You'll receive an email notification when the refund is initiated.
Still have questions?
Our team responds within 2 business hours on weekdays.